Seventy-five percent of the people with whom we deal have preferences different from our own. It is important to be flexible and tailor speech, body language and approach so that others become more open to listen and accept ideas. This is especially important in critical business situations, during the sales process, problem solving, working on a team or providing customer service.
When you can spot cues and subtle differences in the way people interact, you can effectively deal with team members, employees, peers and customers.When you know about Interaction Styles® and how they work, you can better…

• Recognize your own style of interaction and use it to play on your strengths
• Plan critical business interactions such as sales calls and customer meetings before they occur
• Increase your chance at successful interactions by tailoring your approach to the style of others
• Manage interpersonal tension by behaviorally flexing